Return Policy

Return & Refund Policy

Orders

Order Confirmation

Our request affirmation to you doesn't connote our acknowledgment of your request, nor does it constitute affirmation of our offer to offer. Whenever after receipt of your request, we might acknowledge, decrease, or place amount or different points of confinement on your request for any reason. Please note that order confirmation for downloadable Digital products will be communicated through email. 

 

We might force these limits on every individual, per-family unit, per-request, or some other premise. On the off chance that we reject, limit, or generally alter your request, we will endeavour to inform you utilizing the email address you give to us.

In the event that we wipe out a request or part of a request that we've effectively charged you for, we'll discount you everything of the crossed out segment of the request.

Order Payment

For the most part, we'll charge your card for a thing when we transport the product to you or affirm its accessibility in-store. Be that as it may, we might pre-approve your order some with your credit or platinum card backer at the time you submit the request, which might affect your accessible credit line. When you pre-order with a debit card, we'll charge your card when you put the pre-order. We accept all major credit/debit cards and our payment process is completely secured and encrypted.

For digital items, we'll charge your card when you affirm a conveyance time. For advanced things, we'll charge your card when you start the download of the item or the item is put in your record and accessible for use.

Feel free to ask questions about your recent order. Our customer service responds to all queries related to your orders or details. For questions or assistance, call (844) 350-TECH.

 

 

Return & Refund

 

We commit to being your trusted accomplice for technology by offering the consultation, services, and comfort your merit all at competing costs. If in case you are not fully satisfied with your product purchase, please contact our customer service and we will do our best to deliver satisfaction related to your purchase. Please note that orders for Digital products are non-returnable/refundable.

Tecustry offers a 30-day money-back guarantee on most products sold on our website unless mentioned. Return shipping expenses will depend on the obligation of the client. You may be qualified for a credit if you return the product to us inside 30 days of your request being dispatched.

To return any particular product, a Return Merchandise Authorization (RMA) is required which you have to contact us & obtain. Once, obtained, a return request will be originated and you will receive an email pertaining to the procedure of returning the product.

The product needs to be returned in its original package unless it is damaged, with all accessories as it was at the point when you received it. In case of exchanges, another product request will be raised & a new product will be sent to you however in case of refunds, the merchandise has to be returned & received in the original package & a refund request will be raised. The refund can take 7-14 business days depending upon the used bank cards and effective bank policies.

Delay in processing can be taken place at the time of return if the invoice of the item is not included with the product as well as a note is mandatory to determine the reason behind the return. So the customer needs to ensure that invoices and notes are incorporated with the product packaging before shipping it. The customer will pay for the freight charges in case of returns however we will credit the shipping/freight charges in cases of exchange.

If you notice a damaged or fault after conveyance in the product on arrival, please contact our Customer Service representatives. Depending upon the defect, the customer may be offered a substitution of the product. To get an exchange of your product, photographs of the products are required by the shipping carrier as well as you need to fill a shipping claim.

If it's not too much trouble Customers can contact our customer service hotline at – (844) 350-TECH or email to submit photographs to info@tecustry.com, once you have presented your Return solicitation to stay away from any deferrals with processing your request.

Product replacement would be done as new order places and shipping will be charged to customers, if applicable. To exchange processing the product, you also need to have an exchange request number which will be given within 1 business day of the request.

 

Tecustry Marketplace Policy:

The user will be in charge of giving back the request and a full credit will be issued once received and processed and affirmed to be damaged, defective, or mis-dispatched. Items that are claimed as inadequate or damaged will be assessed. All things deemed not to be damaged or defective will be charged a restocking price, if applicable.

All declined requests will be subjected up to 25% restocking expense in addition to shipping charges for both headings.

A 15% restocking cost will be charged for all non-imperfect returns. 

Substitution items should be requested again as another request with another request number and will incorporate cargo and taking care of the charges. 

Note: Credit won't be issued without the arrival following to show return was conveyed back. Returns take some an opportunity to prepare and affirm the reason picked is right, in this way, attributes can take up to 30 business days from the date the thing is conveyed back.