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Expand your business with HP Support Services!
In today’s hybrid work environment, remote flexibility is essential — and that makes fast, efficient IT support critical in keeping small-to-medium sized businesses productive, wherever they work. Business leaders are focused on optimising the hybrid experience, but tighter budgets can make delivering consistent support a real challenge.
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This is where HP Support Services come in.
Hardware support solutions powered by AI-powered insights address business challenges quickly and effectively. This strategic approach not only enhances operational efficiency but enables your customers to thrive.
When PCs don’t work, your customers can’t either.
HP Support Services go beyond the standard warranty, with support that reflects the flexibility of their workforce, ensuring your customers get to work with the added assurance of extended hardware support whenever they are and whenever they need it. HP Support Services feature three service tiers to help prevent disruptions and balance budgets.
HP Premium+ Support Service
- Our fastest device repair service with 24/7 expert remote support.
- AI-powered predictive detection and alerts to address device issues ahead of potential business disruptions.
- Automated service ticketing to streamline support, with repairs scheduled at your customers’ convenience.
- Fast-tracked issue diagnosis and prioritised support and delivery from HP Support Service experts, including convenient onsite repairs.
HP Premium+ Support is available across today’s geographically distributed workforce on select HP commercial desktops, notebooks, workstations, mobile workstations, Chromebooks, and retail point of sale (RPOS).
Optional add-on services
Device Life Extension
Extend customers’ device life while enhancing performance and productivity.
HP Out-of-Band Diagnosis and Remediation
Out-of-band diagnosis and remediation that historically require physical IT and user intervention.
Defective Media Retention
Customers can keep their hard drive if it is defective and requires replacement while under warranty.
Accidental Damage Protection
Repairs or replaces a PC when accidental drops, spills, or electrical surges harm the device.
Travel Support
Reduces downtime with local language phone and onsite support coverage in 90+ countries worldwide.
HP Premium Support
Limit interruptions with fast, expert response, including:
- AI-powered, predictive detection of PC issues.
- Identify, diagnose, and remediate device issues with automation.
HP Essential Support
HP customers can depend on us to help troubleshoot PC issues:
- Expert remote support during business hours.
- Onsite support, wherever work happens.
- Optional device health insights to help identify, diagnose, and remediate issues.
HP Support Services. Go beyond the standard device warranty.
- Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on the date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
- The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). Hardware Support services are available at the time of device purchase.
- Service levels and response times for HP Care Packs may vary depending on geographic location. HP services are governed by the applicable terms and conditions of service provided or indicated to the customer at the time of purchase. The customer may have additional statutory rights according to applicable local laws.
- Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Defective Media Retention and Travel Support must be purchased within 30 days of device purchase.
- The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners perform functional diagnostics, data removal, interior and exterior cleaning, device performance enhancement, reimaging, and platform updates.
- Out-of-band diagnostics and remediation are available in North America and selected EMEA markets as an HP Care Pack for eligible HP commercial platforms that are Intel vPro and Intel AMT enabled.
- Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control, and reimaging control as of September 24, 2024.
- If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.