Elo Touch Solutions EloCare 2 year(s)

Elo Touch Solutions EloCare 2 year(s)

Advance Unit Replacement
Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.

How AUR Works
1. Request RMA
Request an AUR replacement by submitting a Returned Material Authorization (RMA).

2. Replacement Unit Shipped
Once the request is verified and an RMA number is issued, a replacement unit is shipped along with return instructions.

3. Return Defective Unit
Follow the instructions to return the defective unit back to Elo within 15 business days.

• Easy Enrollment - Purchase with equipment or within one year
• Simple to Use - Submit a claim online and track the process
• Minimize Downtime - If the problem is not resolved over the phone, a replacement unit is shipped within one business day
• Reduce Hassel - Shipping costs for replacement units are covered by Elo